F.A.Q.

All orders are charged Shipping & Handling for standard ground transportation. Quick shipments such as "Next Day Air" ,"Second Day Air" or "Saturday Delivery” will be advised by our shipping department prior to shipment. All internet orders are shipped standard ground delivery with delivery time up to 7 business days. All parts will ship the same day as ordered if HVAC Part Supplier have it in stock. For all QUICK Shipments (Over night, 2 or 3 day air), please call us at 800-811-6797. The delivery time is based on stock availability of all parts. If the order is cancelled by the purchaser while in transit, the full shipping charge will be applied to the credit card account of the purchaser. All cancelled orders are subject to 30% restocking fee. Equipment or items that have been installed are not returnable. All returned goods are subject to our approved RMA. Our RMA request form can be found and filled out on line. All returns are subject to 30% restocking fee. We do not accept returns on installed or electronic parts. All parts will ship the same day as ordered if we have it in stock.

Payment Terms Purchasers may pay with PayPal, Visa, MasterCard, and American Express or by mailing a business or cashier's check. No personal checks are accepted. At, export orders may be subject to special export payment terms and quotations. All payments must be made in United States Currency. HVAC Part Supplier shall have the right of set-off and deduct any sums owed. Orders will not be shipped until payment is received in full.

All shipments are prepaid and a minimum $19.00 shipping and handling charge is added to all shipments under $100. Any extra charges incurred for additional services, such as shipment from point specified by customer will be added to order total. Export orders may be subject to special terms and conditions. Title and risk of loss will be passed on to purchaser on delivery to the common carrier. If product is damaged in transit, recipient must file claim with carrier, not with HVAC Part Supplier. The delivery time is based on stock availability of all part(s).

How soon will my order be delivered/when will it get there? Once your order is SHIPPED, it will take up to 7 business days (standard ground delivery). Your online orders will be shipped via standard delivery. For all QUICK shipments, please call us at 800-811-6797. If you have any questions about the shipping of your order, please e-mail or call us. The delivery time is based on stock availability of all part(s).

Prices online and offline are subject to change without notice. HVAC Part Supplier tries to update and manager over 400,000 parts in our database. Manufacturers change their prices daily but we do a very good job for the most part as far as keeping the prices updated. Verbal quotations are only good for the same day quoted. Written quotations will be honored for thirty (30) days from the day quoted.

Expected shipment times are when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. The delivery time is also based on stock availability of all part(s).

You cannot cancel once we place the order from the factory for non-stock items. Special Order items require some additional time before they can be shipped. For example, "Special Order" please add an additional 2-4 weeks for product adjustment time. Your Special Order item will be shipped once your item is ready, your payment is approved in advance, and the receiving address is verified. You will be notified of the status of your Special Order item by e-mail. There are "No Cancellations.

All shipments are prepaid and add. All orders are charged Shipping & Handling with standard ground transportation unless specified differently. An additional handling charge will not be added to shipments of backordered items. Any extra charges incurred for additional services, such as shipment from point specified by customer will be added to order total. Export orders may be subject to special terms and conditions. Title and risk of loss will be passed on to purchaser on delivery to the common courier. If product is damaged in transit, recipient must file claim with the courier service NOT WITH HVAC Part Supplier.

Shipping methods and costs vary depending on the item(s) you purchase and the location to which the items will be delivered. All Internet orders are shipped via standard delivery by default. We have several other options - Next Day Air, 2nd and 3rd day Air as well as Saturday delivery. Please call our Customer Service Center at 800-811-6797 for assistance and processing of all quick shipments. Each shipping method has its own restrictions and charges that will be applied to your order. The delivery time is also based on stock availability of all part(s). Note: Delivery time is calculated on business days which are Monday-Friday, excluding federal holidays within the United States.

All prices quoted and/or listed on our web site are our customers' net costs in United States Currency. Prices do not include freight, handling, applicable federal, state or local taxes, or duties. Prices and terms herein are subject to change without notice.

After filling out and submitting your order, you will receive an order confirmation via email. Your product will be shipped the same business day if the product is in stock and if the order is received before 12:00 p.m. (noon). If the order is cancelled by the purchaser while being in transit the full shipping charge will be applied to the credit card account of purchaser. Also all cancelled orders are subject to a 30% restocking fee.

There are no refunds on shipping and handling charges unless HVAC Part Supplier has shipped the order incorrectly.

Equipment and/or parts that have been installed are not returnable. All products still in their original shipping container that have not been opened or installed may be returned, with an approved RMA from our parts department within 10 days from purchase date. Our RMA request form can be found and filled out online. All returns are subject to a 30% restocking fee on all parts and equipment submitted with an approved RMA form. Shipping charges are not refundable to and from shipping locations.

If HVAC Part Supplier ships the incorrect part our Policy is very cut and dry. You the customer need to call us right away and HVAC Part Supplier will immediately ship the correct part out. HVAC Part Supplier will not refund any money but will provide the correct part. If the customer ordered the wrong part, HVAC Part Supplier will only issue a store credit. If HVAC Part Supplier authorizes the return. All return items are subject to a 30% restocking charge.

Our internet order minimum is $50. All orders are charged an 8% of total order for Shipping & Handling for standard ground transportation, except for special situations such as over-sized equipment shipment.

Make sure to print or save electronically any records related to your online transactions. This will help you keep track of shipping dates, shipping and handling fees, and other details of your transactions.

We ship from many warehouses from around the United States. Our computer system ships your product from the closest warehouse to you direct. The delivery time is based on stock availability of all part(s).

Before you begin any repairs or installation on your heating and/or air conditioning systems, consult all manufacturers safety warnings and procedures. If you are not comfortable or have no experience working with electricity, or with natural gas, L.P. Gas, we would highly recommend you calling a licensed contractor.

We use a technology called Secure Socket Layer (SSL) to encrypt any personal information you transmit to us online. The information is encrypted on your computer and decoded after it reaches our secure server. This information cannot be decrypted during transmission.

We provide a warranty on some of the manufacturer's products we sell. Shipping and Handling charges are not covered under this one-year warranty. Purchaser will ship defective part to us at their own expense. Purchaser agrees that there will be shipping and handling charge on all warranty exchanges of parts and equipment. We are not responsible for any labor charges on parts or equipment of any kind. Purchaser should have a licensed qualified person to install service or repair their equipment.

Our headquarters is open from 8-8 PST Monday-Friday. You can contact us by phone at 800-811-6797